Implementing business process and information systems reengineering in Sri Lanka: Identifying critical success factors

The key issues have been evaluated that need to be considered when conducting business process and information systems reengineering (BP&ISR) in Sri Lanka. The key issues, identified in a recent study of five leading organisations in Sri Lanka, are examined by conducting a BP&ISR action research study. How the reengineering work was undertaken using a structured framework has been described and the impact on process improvement of legacy IS/IT systems considered. Conclusions drawn by identifying the critical success factors for this study are discussed and the prospects for BP&ISR in Sri Lanka have been assessed.