Research on client knowledge management competence evaluation

被引：0

作者：

Luo Ling ^{[1
]}

Xu Yimin ^{[1
]}

机构：

[1] Wuhan Univ Technol, Sch Management, Wuhan 430070, Peoples R China

来源：

PROCEEDINGS OF THE 4TH INTERNATIONAL CONFERENCE ON INNOVATION & MANAGEMENT, VOLS I AND II | 2007年

关键词：

AHP; customer knowledge management competence (CKMC); index system; evaluation model;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Nowadays modern enterprises have paid great attention and concerns to client knowledge management, which is all integration of client relationship management and knowledge management. To make an evaluation oil Customer Knowledge Management Competence (CKMC), this article designs a comprehensive evaluation index system, BSC, including the business process factor, the customer factor, the knowledge and innovation factor as well as the sale performance factor is proposed. The AHP, analytical hierarchy process, is used to construct the comprehensive evaluation model.

引用

页码：1977 / 1981

页数：5

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