PROFESSIONAL DEVELOPMENT, BURNOUT AND ORGANIZATIONAL CITIZENSHIP

This research aimed to analyze, in the context of the brewing industry, the relationship between Burnout syndrome, the professional development opportunities that are provided by the organizations to their employees and the organizational citizenship behavior. Survey was used as a research method, collecting data from a sample of 384 employees of multinational breweries. For analysis, Structural Equation Modeling technique was adopted. From the results, it was found that, by providing conditions for employees of the brewing industries to develop themselves, they tend to reciprocate by behaving as organizational citizens, as well as being less likely to develop Burnout syndrome. Complementarily, it was confirmed that, among the research participants, Burnout syndrome leads to a reduction in spontaneous cooperation and in the willingness to defend the organization's image.