Factors Influencing Consumers to Shop Online for Computer/Telecommunications Equipment

被引:0
|
作者
Santos, Ricardo [1 ]
Alturas, Braulio [1 ]
机构
[1] Inst Univ Lisboa ISCTE IUL, ISTAR Iscte, Av Forcas Armadas, P-1649026 Lisbon, Portugal
关键词
Virtual stores; e-commerce; Online shopping; Consumer satisfaction; SERVICE QUALITY;
D O I
10.1007/978-981-16-9272-7_48
中图分类号
F [经济];
学科分类号
02 ;
摘要
The Internet has become a constant presence in citizens' lives, and this has led to great changes in what is concerned with their way to buy products. The possibility of buying all kinds of items online is particularly useful because there is no need to leave the comfort of their houses. In this study, we intend to understand which are the aspects that influence the consumers to buy computer equipment and telecommunications in virtual stores. After a literature review in order to know the actual paradigm of the theme, and with the aim to determine the users' opinion, a survey was developed, which was distributed by email and within the social networks. Then the data was processed with SPSS, and it was obtained three main categories: Conditions and Images, Products and Deliveries, and finally, Website design/usability.
引用
收藏
页码:595 / 605
页数:11
相关论文
共 50 条
  • [1] The Influencing Factors of Online Consumers' Return Satisfaction
    Chen, Jingwen
    Ma, Yan
    FIFTEENTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, 2016, : 198 - 205
  • [2] The Analysis of Influencing Factors on the Consumers' Online Shopping
    Tang Shuling
    Lv Xin
    PROCEEDINGS OF THE 2011 EXCHANGE CONFERENCE - INTERNATIONAL MARKETING SCIENCE AND INFORMATION TECHNOLOGY, 2011, : 201 - 205
  • [3] Factors influencing consumers' online shopping in ChinaL
    Gong, Wen
    Stump, Rodney L.
    Maddox, Lynda M.
    JOURNAL OF ASIA BUSINESS STUDIES, 2013, 7 (03) : 214 - 230
  • [4] Factors That Impact Consumers' Intention to Shop on Foreign Online Stores
    Huang, Shiu-Li
    Chang, Ya-Chu
    PROCEEDINGS OF THE 50TH ANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES, 2017, : 3981 - 3990
  • [5] Factors Influencing the Intention of International Students to Shop Online in China
    Mensah, Isaac Kofi
    INTERNATIONAL JOURNAL OF E-BUSINESS RESEARCH, 2020, 16 (03) : 20 - 41
  • [6] Factors Influencing Malaysian Consumers Online Purchase of Herbal Products
    Rezai, Golnaz
    Zahran, Muhammad Zaid M.
    Mohamed, Zainalabidin
    Sharifuddin, Juwaidah
    PERTANIKA JOURNAL OF SOCIAL SCIENCE AND HUMANITIES, 2013, 21 : 109 - +
  • [7] A Study on the Influencing Factors of Consumers' Financial Behavior in Online Shopping
    Zhao Cheng-Guo
    Xiong Lv-Shan
    Lu Jia-Lu
    2016 INTERNATIONAL CONFERENCE ON IDENTIFICATION, INFORMATION AND KNOWLEDGE IN THE INTERNET OF THINGS (IIKI), 2016, : 540 - 543
  • [8] Factors Influencing Online Shopping Behavior of Urban Consumers in India
    Nittala, Rajyalakshmi
    INTERNATIONAL JOURNAL OF ONLINE MARKETING, 2015, 5 (01) : 38 - 50
  • [9] A STUDY ON CRITICAL FACTORS INFLUENCING THE INTENTION OF SENIOR CUSTOMERS TO SHOP ONLINE
    Wu, H.
    Chang, H.
    Lan, Y.
    Lu, W.
    GERONTOLOGIST, 2012, 52 : 227 - 227
  • [10] Factors Influencing Consumer Intention to Shop Online in Nigeria: A Conceptual Study
    Usman, Muhammad Umar
    Kumar, Pawan
    VISION-THE JOURNAL OF BUSINESS PERSPECTIVE, 2021, 25 (04) : 407 - 414