Research on customization satisfaction based on customer participation( ID: K-004)

被引：0

作者：

Wang Jing ^{[1
]}

Cheng Lijuan ^{[1
]}

机构：

[1] BeiHang Univ, Sch Econ & Management, Beijing 100083, Peoples R China

来源：

PROCEEDINGS OF THE 14TH INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT, VOLS A AND B: BUILDING CORE COMPETENCIES THROUGH IE&EM | 2007年

关键词：

customized production; customer satisfaction; customer participation; customization satisfaction model;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Customized production is one of the important approaches to satisfy customers, since customers now have more requirements of individuation. Customization satisfaction will play an important role, because customers will be involved in customization. production by different degrees. This research analyzes the effects on customer satisfaction imposed by the degree of customer participation, through questionnaire survey on compatible computer users. It develops a model of customization satisfaction degree based on customer participation and clarifies the features of this model. The result suggests that enterprises should encourage more customer participation in production process. Lastly, this paper points out that pure customization production is the development trend in the future.

引用

页码：1114 / 1120

页数：7

共 50 条

[1] Research on quality management system for individualized customization based-customer satisfaction
Jiang, Xingyu
Liang, Shuang
Ding, Wei
Wang, Wanshan
[J]. 2007 IEEE INTERNATIONAL CONFERENCE ON AUTOMATION AND LOGISTICS, VOLS 1-6, 2007, : 1156 - 1161
[2] The effects of customer participation to customer satisfaction: an empirical research
Dong, Yali
He, Lijun
[J]. Marketing Research and Practice in Globalization Era, 2007, : 230 - 241
[3] Product customization model based on customer satisfaction and application
Zhou, KQ
Chen, SP
Liao, LQ
[J]. PROCEEDINGS OF THE 11TH INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT, VOLS 1 AND 2: INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT IN THE GLOBAL ECONOMY, 2005, : 109 - 113
[4] A study on the optimization of customer requirements for mass customization (ID: K-010)
Wu Qinglie
Wu Zhong
[J]. PROCEEDINGS OF THE 14TH INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT, VOLS A AND B: BUILDING CORE COMPETENCIES THROUGH IE&EM, 2007, : 1148 - 1152
[5] Study on Customer Satisfaction of House Property Management Based on Customization
Cheng Hongqun
Wei Shengnan
Wang Xianjia
[J]. 2007 INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-15, 2007, : 3383 - 3386
[6] Quality assurance system of individualized customization based on customer satisfaction
Jiang, Xing-Yu
Yu, Tian-Biao
Liang, Shuang
Wang, Wan-Shan
[J]. Jisuanji Jicheng Zhizao Xitong/Computer Integrated Manufacturing Systems, CIMS, 2008, 14 (08): : 1608 - 1616
[7] Empirical Research on the Relationship between Commercial Bank Service Innovation and Customer Satisfaction Based on the Customer Participation
Jia Yuan-xiang
Guo Hong-lian
[J]. 2014 11TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT (ICSSSM), 2014,
[8] Process Quality Control Method for Individualized Customization Based-Customer Satisfaction
Jiang Xingyu
Sun Xueyan
Wang Shijie
Zhang Xinmin
[J]. FRONTIERS OF MANUFACTURING AND DESIGN SCIENCE, PTS 1-4, 2011, 44-47 : 4110 - 4114
[9] Research on Customer Satisfaction Based on Multidimensional Analysis
Mu, Rui
Zheng, Yujie
Zhang, Kairui
Zhang, Yufeng
[J]. INTERNATIONAL JOURNAL OF COMPUTATIONAL INTELLIGENCE SYSTEMS, 2021, 14 (01) : 605 - 616
[10] Research on Customer Satisfaction Based on Quality Function Deployment
Li, Nannan
Guo, Chunfang
[J]. LISS 2013, 2015, : 173 - 179

← 1 2 3 4 5 →