DEVELOPMENT AND TESTING OF A TWO-FACTOR QUESTIONNAIRE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF EMPLOYEES

The article discusses the existing one-dimensional and multidimensional questionnaires (scales) of organizational citizenship behavior, extra-role behavior and contextual performance. The article presents a new questionnaire of organizational citizenship behavior, which was developed taking into account the limitations of the existing scales. It consists of two subscales for assessing such aspects of behavior as "qualified ideas and suggestions" and "help and support". The questionnaire includes six items of three in each subscale. It measures two aspects of citizenship behavior at the same time at the level of a small group and a structural unit in medium-size and large state and commercial organizations. A study was conducted among 54 managers who evaluated 538 employees from various Russian organizations through this questionnaire. The content validity of the questionnaire was assessed. Factor analysis was used, the Cronbach alpha and Pearson correlation coefficients were calculated. It was found that the questionnaire as a whole has validity and reliability.