Understanding the link between work engagement and job satisfaction: Do role stressors underlie this relationship?

Drawing upon Job Demands-Resources (JD-R) theory, most research on hindrance demands has focused on the antecedent role of work engagement. However, no studies have analysed the potential effects of hindrance demands as moderators in the engagement-job satisfaction link. The objective of this study was to examine the moderator effect of role stressors (conflict and ambiguity) as hindrance demands in the relationship between work engagement and job satisfaction in a Spanish working sample. The sample was composed of 634 Spanish workers from different Southern service organizations. Hierarchical multiple regression results showed that the association between work engagement and job satisfaction decreased when role stress (particularly ambiguity) increased. These results underline the need to clarify goals, specify norms about work and member roles in organizations and determine the deleterious effect of hindrance demands even in engaged workers.