BUSINESS INTELLIGENCE AS SUPPORTING TECHNOLOGY FOR STRATEGY DEFINITION TO THE IMPROVEMENT OF TEACHING QUALITY

This work studies the use of BI information technology (Business Intelligence) as a support for knowledge extraction on data bases for strategy formulation with the purpose of searching for teaching quality improvement in schools related to Santa Catarina State's Education and Innovation Bureau. The article's theoretical development is structured in four parts: knowledge management, information technology, strategy, and teacher's qualification. It follows with the definition of the analysis category, as well as of the population and the sample. In the data description and analysis, Fayyad (1996) process was used and it was framed in five steps: organizational goals regarding the research data, preprocessing, data-mining, results interpretation and assessment, and strategy formulation. It concludes that with knowledge support by technology, public services may have a wider social potential and more conditions to respond to society with the speed and quality required by the citizen. The KDD process proposed by Fayyad (1996) applied over the data warehouse in the data mart form the school learning evaluation with transactional data from the Scholar Register and Information State System - (SERIE, 2004) showed adequate to relevant knowledge extraction through data mining.