The dynamics of customer service: Reflections on the changing nature of customer/provider interactions - Gutek,BA

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作者：

Clardy, A

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来源：

PERSONNEL PSYCHOLOGY | 1996年 / 49卷 / 04期

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B849 [应用心理学];

学科分类号：

040203 ;

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页码：1030 / 1033

页数：4

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