The dynamics of customer service: Reflections on the changing nature of customer/provider interactions - Gutek,BA

被引：0

|

作者：

Clardy, A

机构：

来源：

PERSONNEL PSYCHOLOGY | 1996年 / 49卷 / 04期

关键词：

D O I：

暂无

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

引用

收藏

页码：1030 / 1033

页数：4

相关论文

共 50 条

[1] The dynamics of service: Reflections on the changing nature of customer/provider interactions - Gutek,BA
Prus, R
CONTEMPORARY SOCIOLOGY-A JOURNAL OF REVIEWS, 1997, 26 (02) : 227 - 228
[2] The dynamics of service: Reflections on the changing nature of customer/provider interactions - Gutek,BA
Sears, S
Crosby, FJ
PSYCHOLOGY OF WOMEN QUARTERLY, 1996, 20 (04) : 625 - 627
[3] The dynamics of service: Reflections on the changing nature of customer-provider interactions - Gutek,BA
Nitecki, DA
JOURNAL OF ACADEMIC LIBRARIANSHIP, 1996, 22 (04): : 311 - 312
[4] The dynamics of service: Reflections on the changing nature of customer/provider interactions.
Rafaeli, A
ADMINISTRATIVE SCIENCE QUARTERLY, 1997, 42 (04) : 833 - 836
[5] Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality
Jung, Jin Ho
Yoo, Jaewon Jay
Arnold, Todd J.
JOURNAL OF SERVICE RESEARCH, 2017, 20 (04) : 426 - 440
[6] Service Quality and Customer Satisfaction in a Telecommunication Service Provider
Loke, Siew-Phaik
Taiwo, Ayankunle Adegbite
Salim, Hanisah Mat
Downe, Alan G.
FINANCIAL MANAGEMENT AND ECONOMICS, ICFME 2011, 2011, 11 : 24 - 29
[7] Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate
Bacile, Todd J.
JOURNAL OF SERVICE MANAGEMENT, 2020, 31 (03) : 441 - 464
[8] Contextualizing customer organizational citizenship behaviors: The changing nature of value cocreation and customer satisfaction across service settings
Choi, Laee
Lawry, Charles A.
Kim, MiRan
PSYCHOLOGY & MARKETING, 2019, 36 (05) : 455 - 472
[9] The relationship between customer and financial service provider
Roger Jupp
Journal of Brand Management, 1999, 6 (4) : 258 - 269
[10] Service environment, provider mood, and provider-customer interaction
Fowler, Kendra
Bridges, Eileen
MANAGING SERVICE QUALITY, 2012, 22 (02): : 165 - 183

← 1 2 3 4 5 →