Self-service in academic libraries Part 2: Self-service from Customers and Employee perspective

被引：0

作者：

Depping, Ralf ^{[1
,2
]}

机构：

[1] Univ Cologne, Dezernat Medienbereitstellung, D-50931 Cologne, Germany

[2] Stadtbibliothek Koln, Dezernat Medienbereitstellung, D-50931 Cologne, Germany

来源：

ZEITSCHRIFT FUR BIBLIOTHEKSWESEN UND BIBLIOGRAPHIE | 2012年 / 59卷 / 01期

关键词：

D O I：

暂无

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

引用

页码：20 / 32

页数：13

共 50 条

[21] Use of Self-Service Holds in Maine Public Libraries
Wing, Kate
[J]. PUBLIC LIBRARY QUARTERLY, 2019, 38 (01) : 85 - 102
[22] A self-service digital virtual reference service system for college libraries
Chen, C
Shao, ZR
[J]. Proceedings of the Eighth IASTED International Conference on Internet and Multimedia Systems and Applications, 2004, : 70 - 74
[23] Self-service technology and the service encounter
Beatson, Amanda
Lee, Nick
Coote, Leonard V.
[J]. SERVICE INDUSTRIES JOURNAL, 2007, 27 (1-2): : 75 - 89
[24] Self-service systems in libraries: Final report.
D'Angelo, BJ
[J]. COLLEGE & RESEARCH LIBRARIES, 1998, 59 (03): : 285 - 287
[25] Usability Problems Found Across Public Self-service Applications and Self-Service Providers
Billestrup, Jane
Borno, Nis
Bruun, Anders
Stage, Jan
[J]. PROCEEDINGS OF THE 28TH AUSTRALIAN COMPUTER-HUMAN INTERACTION CONFERENCE (OZCHI 2016), 2016,
[26] SELF-SERVICE SALES OF DRUGS
不详
[J]. LANCET, 1952, 263 (JUL26): : 195 - 195
[27] SELF-SERVICE APPROACH TO FILMS
CRUICKSH.LR
[J]. CANADIAN LIBRARY JOURNAL, 1972, 29 (05): : 393 - 396
[28] Spare me the self-service
Nelson, D
[J]. COMMUNICATIONS OF THE ACM, 2004, 47 (03) : 12 - 12
[29] The role of other customers during self-service technology failure
Youjae Yi
Seo Young Kim
[J]. Service Business, 2017, 11 : 695 - 715
[30] The Impact of Self-Service Applications on Corporate Accounting and Its Customers
Binkow, Phil
[J]. JOURNAL OF CORPORATE ACCOUNTING AND FINANCE, 2015, 26 (06): : 81 - 85