A self-service digital virtual reference service system for college libraries

被引：0
|
作者：
Chen, C [1 ]
Shao, ZR [1 ]
机构：
[1] Univ Sci & Technol China, Hefei 230026, Peoples R China
来源：
Proceedings of the Eighth IASTED International Conference on Internet and Multimedia Systems and Applications | 2004年
关键词：
digital library; virtual reference service; database; knowledge database;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
In this article a virtual reference service system is described, which accomplishes several self-service reference functions with current digital techniques. The system consists of three knowledge databases: general FAQ database, academic FAQ database and academic resource navigation database, based on which the system is able to provide natural language reference service by word segmentation of natural language, to train the reference service according to reference choice feedbacks of readers, as well as to perfect its own knowledge database through the reference service librarians provided to readers.
引用
收藏
页码：70 / 74
页数：5
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