Using Hotspot Information to Evaluate Citizen Satisfaction in E-Government: Hotspot Information

被引：0

作者：

Iskandarli, Gunay Y. ^{[1
]}

机构：

[1] Azerbaijan Natl Acad Sci, Inst Informat Technol, Baku, Azerbaijan

来源：

INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION IN THE DIGITAL AGE | 2020年 / 7卷 / 01期

关键词：

Citizen Satisfaction; E-Government; Hotspot Information;

D O I：

10.4018/IJPADA.2020010104

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

The identification of issues that the public cares about in e-government can help government agencies improve the quality of services and increase citizen satisfaction. In this environment, citizen satisfaction can be provided by finding hotspot services that the public and specific regions are interested in. For this purpose, a method for the detection of hotspot services, citizen satisfaction from these services, and the interests of the regions in e-government has been proposed. In this method, the number of uses from services and the service satisfaction rating has been calculated using the satisfaction score given to them, the system has been evaluated and the fields of the common interests of regions to services have been defined. The method has been evaluated in the practice. In addition, we gave information about citizen satisfaction in e-government environment, and presented a review of the related work.

引用

页码：47 / 62

页数：16

共 50 条

[1] Research on cluster analysis method of e-government public hotspot information based on web log analysis
Wang, Suozhu
Zhang, Jianlin
Yang, Fuze
Ye, Jia
[J]. Journal of Computing and Information Technology, 2014, 22 (SpecialIssue) : 11 - 19
[2] Using Information and Communication Technology to Improve Citizen Access to e-Government Services
Moise, Maria
Zingale, Marilena
[J]. IMSCI 10: 4TH INTERNATIONAL MULTI-CONFERENCE ON SOCIETY, CYBERNETICS AND INFORMATICS, VOL II (POST-CONFERENCE EDITION), 2010, : 52 - 56
[3] Linking citizen satisfaction with e-government and trust in government
Welch, EW
Hinnant, CC
Moon, MJ
[J]. JOURNAL OF PUBLIC ADMINISTRATION RESEARCH AND THEORY, 2005, 15 (03) : 371 - 391
[4] Evaluating Citizen Adoption and Satisfaction of E-Government
Orgeron, Craig P.
Goodman, Doug
[J]. INTERNATIONAL JOURNAL OF ELECTRONIC GOVERNMENT RESEARCH, 2011, 7 (03) : 57 - 78
[5] An examination of citizen satisfaction with mandatory e-government services: comparison of two information systems success models
Alkraiji, Abdullah Ibrahim
[J]. TRANSFORMING GOVERNMENT- PEOPLE PROCESS AND POLICY, 2021, 15 (01) : 36 - 58
[6] Information Systems User Satisfaction: Application of a model for e-Government
Mariano, Ari Melo
Simao Monteiro, Simone Borges
Moyses, David de Almeida
Santos, Maira Rocha
Ramirez-Correa, Patricio
[J]. 2020 15TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI'2020), 2020,
[7] Information technology (IT) for e-Government
Omura, H
[J]. FUJITSU SCIENTIFIC & TECHNICAL JOURNAL, 2000, 36 (02): : 232 - 235
[8] The information ecology of e-government
Grafton, C
[J]. SOCIAL SCIENCE COMPUTER REVIEW, 2006, 24 (01) : 132 - 134
[9] Information flows in E-Government
Lin, TY
[J]. 27TH ANNUAL INTERNATIONAL COMPUTER SOFTWARE AND APPLICATIONS CONFERENCE, PROCEEDINGS, 2003, : 616 - 621
[10] Information Society and e-Government
Montecinos Garcia, Alejandro
[J]. REVISTA CHILENA DE DERECHO Y TECNOLOGIA, 2012, 1 (01): : 171 - 219

← 1 2 3 4 5 →