Using Information and Communication Technology to Improve Citizen Access to e-Government Services

The paper present an approach, that consists on: (1) to organize geographically, autonomous and heterogeneous e-Government services for citizens, provided by many agencies, in a network of communities based on taxonomies of terms; (2) to use a single entry point implemented by a compressive middleware to manage the network of communities, to register e-Government services with the communities; (3) to provide support for navigating on the taxonomies of terms in order to select generic operations from communities, to invoke selected operation to execute e-Government services unregistered with the networks of communities. Expected outputs and results refer to: taxonomies of terms to cluster e-Government services; communities of generic operations for main domains from e-Government; network of communities and e-Government services; navigation and querying the network of communities to select generic operations in order to be executed; execution of generic operations by directing them to e-Government services registered with the network communities. Based on this approach, this paper presents an experimental system, designed and developed through the Romanian Research National Program, in order to provide easy and personalized access to online services for elderly persons.