Evaluating Citizen Adoption and Satisfaction of E-Government

被引：19

作者：

Orgeron, Craig P. ^{[1
]}

Goodman, Doug ^{[2
]}

机构：

[1] Mississippi Dept Informat Technol Serv, Jackson, MS 39211 USA

[2] Univ Texas Dallas, Sch Econ Polit & Policy Sci, Publ Affairs, Richardson, TX 75083 USA

来源：

INTERNATIONAL JOURNAL OF ELECTRONIC GOVERNMENT RESEARCH | 2011年 / 7卷 / 03期

关键词：

Citizen Adoption; E-Government; SERVQUAL; Technology Acceptance Model; Web Trust Model;

D O I：

10.4018/jegr.2011070104

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services, and a better relationship between citizens and government. This research considers theoretical foundations from the Technology Acceptance Model (TAM), the Web Trust Model (WTM), and SERVQUAL to form a parsimonious model of citizen adoption and satisfaction for e-government services. The authors find that usefulness, or end-user convenience, to be the principal determinant of e-government adoption and satisfaction, unaffected even when controlling demographic variables such as race, income, and education are introduced.

引用

页码：57 / 78

页数：22

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