Business-Oriented Customer Experience Management

被引：0

作者：

Torjemen, Nabil ^{[1
]}

Tabbane, Nabil ^{[1
]}

Zhioua, Ghayet el Mouna ^{[1
]}

机构：

[1] Univ Carthage, Higher Sch Commun Tunis SupCom, MEDIATRON, Tunis, Tunisia

来源：

PROCEEDINGS OF 2016 5TH INTERNATIONAL CONFERENCE ON MULTIMEDIA COMPUTING AND SYSTEMS (ICMCS) | 2016年

关键词：

LTE-A; QoE; CEM;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The main factor contributing in the revenues' growth of mobile operator is the delivery of a good QoE for their subscribers. For that reason, many interests have been focused on the enhancement of the QoE perceived by customers. In this paper, we propose a new CEM approach called Business Oriented CEM. It ensures the increase of the operator revenue while keeping a high QoE for the customer. This approach is presented through a troubleshooting uses case. The extra profit is around 20% per user per day using the present model while providing a satisfying QoS for the customers.

引用

页码：714 / 719

页数：6

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