The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry

被引：173

作者：

Molina-Azorin, Jose F. ^{[1
]}

Jose Tari, Juan ^{[1
]}

Pereira-Moliner, Jorge ^{[1
]}

Lopez-Gamero, Maria D. ^{[1
]}

Pertusa-Ortega, Eva M. ^{[1
]}

机构：

[1] Univ Alicante, Business Management Dept, E-03080 Alicante, Spain

来源：

TOURISM MANAGEMENT | 2015年 / 50卷

关键词：

Quality management; Environmental management; Competitive advantage; Hotel; Mixed methods research; STRUCTURAL EQUATION MODELS; FIRM PERFORMANCE; CONTEXTUAL FACTORS; ECONOMIC-PERFORMANCE; BUSINESS STRATEGIES; SERVICE QUALITY; SPANISH HOTELS; IMPLEMENTATION; CORPORATE; TQM;

D O I：

10.1016/j.tourman.2015.01.008

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

This paper reports results derived from a mixed methods study where 13 hotel managers were initially interviewed, followed by a quantitative study of 355 additional managers. Data were analysed using partial least squares path modelling. The research question related to the relationship between quality and environmental management and the competitive advantage sought by hotels. The results indicate that quality management and environmental management permit the improvement of competitive advantage in terms of both costs and differentiation. Moreover, hotels implementing quality programmes find fewer obstacles in implementing environmental management. (C) 2015 Elsevier Ltd. All rights reserved.

引用

页码：41 / 54

页数：14

共 50 条

[1] The Holy Grail Environmental management, competitive advantage and business performance in the Spanish hotel industry
Pereira-Moliner, Jorge
Font, Xavier
Molina-Azorin, Jose F.
Jose Tari, Juan
Lopez-Gamero, Maria D.
Pertusa-Ortega, Eva M.
[J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2015, 27 (05) : 714 - 738
[2] Competitive Intelligence and Sustainable Competitive Advantage in the Hotel Industry
Casado Salguero, Gisela
Fernandez Gamez, Manuel Angel
Aldeanueva Fernandez, Ignacio
Ruiz Palomo, Daniel
[J]. SUSTAINABILITY, 2019, 11 (06)
[3] DBM as a source of competitive advantage for the hotel industry
Robledo, MA
[J]. INFORMATION AND COMMUNICATION TECHNOLOGIES IN TOURISM 1999, 1999, : 36 - 45
[4] Basic sources of competitive advantage in hotel industry
Weng, Mingming
[J]. PROCEEDINGS OF INTERNATIONAL SYMPOSIUM ON CHINA HOSPITALITY MANAGEMENT AND BUSINESS INFORMATION 2007, 2007, : 206 - 210
[5] Assessing the Effects of Product Quality and Environmental Management Accounting on the Competitive Advantage of Firms
Dunk, Alan S.
[J]. AUSTRALASIAN ACCOUNTING BUSINESS AND FINANCE JOURNAL, 2007, 1 (01)
[6] Direct effects of quality management on competitive advantage
Elshaer, Ibrahim A.
Augustyn, Marcjanna M.
[J]. INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT, 2016, 33 (09) : 1286 - 1310
[7] Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry
Pereira-Moliner, Jorge
Claver-Cortes, Enrique
Molina-Azorin, Jose F.
Jose Tari, Juan
[J]. JOURNAL OF CLEANER PRODUCTION, 2012, 37 : 82 - 92
[8] The effects of integrated supply management practices and environmental management practices on relative competitive quality advantage
Narasimhan, Ram
Schoenherr, Tobias
[J]. INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH, 2012, 50 (04) : 1185 - 1201
[9] Is quality management a competitive advantage? A study after the Spanish financial crisis in the furniture industry
Sanchez-Alegria, Santiago
Lizarraga-Dalloa, Fermin
Marin-Vinuesa, Luz Maria
[J]. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2022, 33 (11-12) : 1344 - 1365
[10] Study of Service Quality Management in Hotel Industry
Borkar, Suneeta
Koranne, Sameer
[J]. PACIFIC BUSINESS REVIEW INTERNATIONAL, 2014, 6 (09): : 21 - 25

← 1 2 3 4 5 →