The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry

被引：173

作者：

Molina-Azorin, Jose F. ^{[1
]}

Jose Tari, Juan ^{[1
]}

Pereira-Moliner, Jorge ^{[1
]}

Lopez-Gamero, Maria D. ^{[1
]}

Pertusa-Ortega, Eva M. ^{[1
]}

机构：

[1] Univ Alicante, Business Management Dept, E-03080 Alicante, Spain

来源：

TOURISM MANAGEMENT | 2015年 / 50卷

关键词：

Quality management; Environmental management; Competitive advantage; Hotel; Mixed methods research; STRUCTURAL EQUATION MODELS; FIRM PERFORMANCE; CONTEXTUAL FACTORS; ECONOMIC-PERFORMANCE; BUSINESS STRATEGIES; SERVICE QUALITY; SPANISH HOTELS; IMPLEMENTATION; CORPORATE; TQM;

D O I：

10.1016/j.tourman.2015.01.008

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

This paper reports results derived from a mixed methods study where 13 hotel managers were initially interviewed, followed by a quantitative study of 355 additional managers. Data were analysed using partial least squares path modelling. The research question related to the relationship between quality and environmental management and the competitive advantage sought by hotels. The results indicate that quality management and environmental management permit the improvement of competitive advantage in terms of both costs and differentiation. Moreover, hotels implementing quality programmes find fewer obstacles in implementing environmental management. (C) 2015 Elsevier Ltd. All rights reserved.

引用

页码：41 / 54

页数：14

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