Critical Factors that Impact Process Management Implementation Strategies: A Case Study of a Government Agency

Process management used as a managerial strategy can allow organizations to improve performance. Hence the need to understand the factors that may cause interference when adopting this strategy in an organization. Based on academic literature, a research tool was developed contemplating six critical factors that potentially impact the implementation of Process Management strategies. The research was divided into two phases: the first phase confirmed the conceptual model by means of 141 observations obtained from the State Audit Court of the state of Mato Grosso (Tribunal de Contas do Mato Grosso - TCE-MT); the second phase conducted an analysis of structural equations using the partial least squares regression method. The results reveal that Governance, Performance and People factors positively impact the process oriented organizational culture of the TCE-MT.