Critical Success Factors of Total Quality Management Implementation in Higher Education Institution: UTM Case Study

被引：5

作者：

Salleh, Norliza Mohd ^{[1
]}

Zakuan, Norhayati ^{[1
]}

Ariff, Mohd Shoki Md ^{[1
]}

Bahari, Ahamad Zaidi ^{[1
]}

Chin, Thoo Ai ^{[1
]}

Sulaiman, Zuraidah ^{[1
]}

Yatim, Shafudin Mohd ^{[1
]}

Awang, Siti Rahmah ^{[1
]}

Saman, Muhamad Zameri Mat ^{[2
]}

机构：

[1] Univ Teknol Malaysia, Fac Management, Skudai 81310, Malaysia

[2] Univ Teknol Malaysia, Fac Mech, Skudai 81310, Malaysia

来源：

6TH INTERNATIONAL CONFERENCE ON MANUFACTURING, OPTIMIZATION, INDUSTRIAL AND MATERIAL ENGINEERING : MOIME18 | 2018年 / 2044卷

关键词：

TQM; PERFORMANCE;

D O I：

10.1063/1.5080060

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

This research was conducted to identify the critical success factor of total quality management (TQM) implementation in higher education. The critical success factors of TQM are management commitment and leadership; continuous improvement; total customer satisfaction; employee involvement; training; communication and teamwork. A set of questionnaire have been designed by the researcher and it has been distributed by using Stratified Random Sampling method and the data were analyzed by using PASW version 18.0. Descriptive analysis has been used such as mean, percentage and frequency. Meanwhile inferential analysis was also used to identify the relationship between critical success factors of TQM. The finding revealed that there is a relationship between TQM critical success factors and performance measurement. Besides that, implementations of TQM improve the performance measurement. Researcher has selected staff commitment, customer satisfaction and mission achievement as a predictor for TQM implementation.

引用

页数：6

共 50 条

[1] Useful Total Quality Management Critical Success Fundamentals in Higher Education Institution
Oluwafemi, Ifetayo
Laseinde, Timothy
[J]. HUMAN SYSTEMS ENGINEERING AND DESIGN II, 2020, 1026 : 1066 - 1074
[2] Critical Success Factors for BI Implementation in a Portuguese Higher Education Institution
Lopes, Filomena Castro
Morais, Paula
Lopes, Abilio Cardoso
[J]. MARKETING AND SMART TECHNOLOGIES, VOL 1, 2022, 279 : 171 - 179
[3] Critical success factors for quality in higher education
Rusu, C.
Deselnicu, D. C.
[J]. QUALITY MANAGEMENT IN HIGHER EDUCATION, PROCEEDINGS, 2006, : 377 - 382
[4] Deriving critical success factors for implementation of enterprise resource planning systems in higher education institution
Thompson, Robyn C.
Olugbara, Oludayo Olufolorunsho
Singh, Alveens
[J]. AFRICAN JOURNAL OF INFORMATION SYSTEMS, 2018, 10 (01): : 21 - 44
[5] Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution
Mensah, James Osei
Copuroglu, Gorkem
Fening, Fred Appiah
[J]. JOURNAL OF AFRICAN BUSINESS, 2012, 13 (02) : 123 - 133
[6] Total quality management in higher education: A case study
Dowlatshahi, S
[J]. TOTAL QUALITY MANAGEMENT, 1996, 7 (02): : 219 - 222
[7] Critical Success Factors of Total Quality Management
A. Seetharaman
Jayashree Sreenivasan
Lim Peng Boon
[J]. Quality and Quantity, 2006, 40 : 675 - 695
[8] Critical success factors of total quality management
Seetharaman, A.
Sreenivasan, Jayashree
Boon, Lim Peng
[J]. QUALITY & QUANTITY, 2006, 40 (05) : 675 - 695
[9] Critical success factors for total quality management implementation in small and medium enterprises
Yusof, SM
Aspinwall, E
[J]. TOTAL QUALITY MANAGEMENT, 1999, 10 (4-5): : S803 - S809
[10] Ranking Critical Success Factors for Sustaining Total Quality Management Implementation in Sudan
Ahmed, Sharaf Eldin Hamed
Yusof, Sha'ri Mohd.
[J]. PROCEEDINGS OF THE 13TH INTERNATIONAL CONFERENCE ON INNOVATION AND MANAGEMENT, VOLS I & II, 2016, : 837 - 845

← 1 2 3 4 5 →