Co-creation and innovation in public services

被引：73
|
作者：
Alves, Helena [1 ,2 ]
机构：
[1] Univ Beira Interior, Dept Econ & Business, P-6200209 Covilha, Portugal
[2] Univ Beira Interior, NECE, P-6200209 Covilha, Portugal
来源：
SERVICE INDUSTRIES JOURNAL | 2013年 / 33卷 / 7-8期
关键词：
public services; innovation; value co-creation; S-D logic; DOMINANT LOGIC; SECTOR; EXPLORATION; ENTREPRENEURSHIP; EXPLOITATION; KNOWLEDGE; STRATEGY; EXCHANGE;
D O I：
10.1080/02642069.2013.740468
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
Public-sector services feature some very specific characteristics that frequently prove to be obstacles to innovation. This article therefore discusses how co-creation, within a Service-Dominant (S-D) logic, may contribute to innovation in these organisations and overcome the challenges posed by scarce resources and a multiplicity of clients and objectives and maintain citizen consensus around these activities. This discussion is backed up by examples drawn from the United Nations awards made annually for the best public-sector practices and innovations.
引用
收藏
页码：671 / 682
页数：12
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