Unfolding deconstructive effects of negative shocks on psychological contract violation, organizational cynicism, and turnover intention

被引:45
|
作者
Yang, Chunjiang [1 ]
Chen, Yashuo [1 ]
Roy, Xinyuan Zhao [2 ]
Mattila, Anna S. [3 ]
机构
[1] Yanshan Univ, Sch Econ & Management, Qinhuangdao 066004, Hebei, Peoples R China
[2] Sun Yat Sen Univ, Business Sch, 135 Xin Gang Xi Lu, Guangzhou 510275, Guangdong, Peoples R China
[3] Penn State Univ, Sch Hospitality Management, 224 Mateer Bldg, University Pk, PA 16802 USA
基金
美国国家科学基金会;
关键词
Negative shocks; Psychological contract violation; Organizational cynicism; Turnover intention; Traditionality; Organizational embeddedness; JOB EMBEDDEDNESS; CITIZENSHIP BEHAVIOR; VOLUNTARY TURNOVER; SOCIAL-EXCHANGE; MODEL; CONSERVATION; RESOURCES; JUSTICE; EVENTS; BREACH;
D O I
10.1016/j.ijhm.2020.102591
中图分类号
F [经济];
学科分类号
02 ;
摘要
This research aims to unfold the impact of negative shocks on Chinese employees in the service sector by conducing a mixed-method study involving a scenario-based experiment and a field survey. The findings of Study 1 show that negative shocks resulted in a psychological contract violation, high organizational cynicism, and turnover intention. Study 2 further examined the moderating roles of traditionality and organizational embeddedness. Negative shocks triggered less organizational cynicism among employees with higher levels of traditionality. Organizational embeddedness, however, did not play such a moderating role in the relationship between psychological contract violation and turnover intention. Theoretical and practical implications are discussed.
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页数:10
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