Do online hotel rating schemes influence booking behaviors?

被引：197
|
作者：
Casalo, Luis V. [1 ]
Flavian, Carlos [1 ]
Guinaliu, Miguel [1 ]
Ekinci, Yuksel [2 ]
机构：
[1] Univ Zaragoza, Zaragoza, Spain
[2] Univ Reading, Reading, Berks, England
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2015年 / 49卷
关键词：
Hotel rating; Online travel community; Credibility; Usefulness; Booking intentions; Attitude; Social networks; eWOM; WEB SITE; PERCEIVED CREDIBILITY; USER ACCEPTANCE; CONSUMER TRUST; INFORMATION; TECHNOLOGY; INTENTIONS; EXTENSION; REVIEWS; IMPACT;
D O I：
10.1016/j.ijhm.2015.05.005
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Travelers' hotel booking behaviors increasingly depend on peers' opinions and online ratings. This study investigates the effects of online hotel ratings on travelers' attitudes toward the hotel and booking intentions, using a 2 x 2 experimental research design. The results suggest that online rating lists are more useful and credible when published by well-known online travel communities (e.g., TripAdvisor). More favorable attitudes toward a hotel and higher booking intentions emerge when the hotel appears in best hotels lists. Finally, for the entries on best hotels lists, better attitudes and higher booking intentions result if the list is published on a well-known online travel community (Tripadvisor), whereas for entries on a worst hotel list, attitudes and booking intentions decrease even further if the list appears on TripAdvisor. (C) 2015 Elsevier Ltd. All rights reserved.
引用
收藏
页码：28 / 36
页数：9
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