Multidimensional Evaluation of Transport Company Performance

The article deals with an evaluation of the performance of municipal transport companies in the Czech Republic. The total performance of municipal public transport operators is divided into three components: effectiveness, efficiency and economy. The data are taken from the Annual Reports of the Association of Transport Companies for the 2011-2015 period containing data on the activities of 19 operators of municipal transport in the Czech Republic. Effectiveness is understood to be an company's ability to reach determined objectives. Passenger transport is the main object of municipal transport companies. Efficiency is understood to be the relationship between the input used and the output reached. Economy means avoiding waste during the implementation of business processes. It means procuring input at the lowest possible cost. Total performance is determined by combining all three above-mentioned components. Data Envelopment Analysis was used to evaluate performance and its components.