MEASURING THE QUALITY IMPACTS ON THE PERFORMANCE IN TRANSPORT COMPANY

被引：16

作者：

Simkova, Ivana ^{[1
]}

Konecny, Vladimir ^{[1
]}

Liscak, Stefan ^{[1
]}

Stopka, Ondrej ^{[2
]}

机构：

[1] Univ Zilina, Dept Rd & Urban Transport & Commun, Univ 8215-1, Zilina 01026, Slovakia

[2] Inst Technol & Business Ceske Budejovice, Dept Transport & Logist, Ceske Budejovice 37001, Czech Republic

来源：

TRANSPORT PROBLEMS | 2015年 / 10卷 / 03期

关键词：

EN ISO 9001; quality management systems; transport company; quality; performance;

D O I：

10.21307/tp-2015-039

中图分类号：

U [交通运输];

学科分类号：

08 ; 0823 ;

摘要：

The paper deals with the problem of service quality, quantification of the level of quality and evaluation of service quality in freight road transport companies. The impact of the transport service quality on the performance of road freight transport is necessary to quantify a level of service quality but also define and objectively evaluate the performance of road freight transport with the help of an appropriate set of performance indicators and methods. For examining relation and quantification of the transport service quality impact in road freight transport it is necessary to apply the appropriate method. This paper includes practical application of particular method, as well.

引用

页码：113 / 124

页数：12

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