A POSSIBLE MODEL FOR THE STRATEGIC MANAGEMENT OF SERVICES WITHIN THE KNOWLEDGE-BASED SOCIETY

被引：0
|
作者：
Zamfir, Andreea [1 ]
Plumb, Ion [1 ]
机构：
[1] Acad Econ Studies, Fac Management, Bucharest, Romania
来源：
ECONOMIC WORLD DESTINY: CRISIS AND GLOBALIZATION?, SECTION II: CHANGE MANAGEMENT: NEW COORDINATES | 2010年
关键词：
management of services; strategic management of services model; competitive advantage; knowledge-based society; PERSPECTIVE;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study investigates the changes in the management of services within the knowledge-based society. We have proposed in this study a possible model for the strategic management of services, with a view to emphasising an approach to gaining competitive advantage through knowledge, people and networking. The knowledge-based strategic management of services model provides a starting point for a service organization's managers to practise strategic management, and to analyse and evaluate the specific conditions (variables) within the knowledge-based society.
引用
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页码：358 / 365
页数：8
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