A POSSIBLE MODEL FOR THE STRATEGIC MANAGEMENT OF SERVICES WITHIN THE KNOWLEDGE-BASED SOCIETY

被引：0

作者：

Zamfir, Andreea ^{[1
]}

Plumb, Ion ^{[1
]}

机构：

[1] Acad Econ Studies, Fac Management, Bucharest, Romania

来源：

ECONOMIC WORLD DESTINY: CRISIS AND GLOBALIZATION?, SECTION II: CHANGE MANAGEMENT: NEW COORDINATES | 2010年

关键词：

management of services; strategic management of services model; competitive advantage; knowledge-based society; PERSPECTIVE;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study investigates the changes in the management of services within the knowledge-based society. We have proposed in this study a possible model for the strategic management of services, with a view to emphasising an approach to gaining competitive advantage through knowledge, people and networking. The knowledge-based strategic management of services model provides a starting point for a service organization's managers to practise strategic management, and to analyse and evaluate the specific conditions (variables) within the knowledge-based society.

引用

页码：358 / 365

页数：8

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