Systematically Evaluating Usability in Web-Based Electronic Government: An Empirical Study

被引：0

作者：

Huang, Zhao ^{[1
]}

Brooks, Laurence ^{[1
]}

机构：

[1] Brunel Univ, Sch Informat Syst Comp & Math, Uxbridge UB8 3PH, Middx, England

来源：

WEB INFORMATION SYSTEMS AND TECHNOLOGIES | 2012年 / 101卷

关键词：

e-Government website; Usability; Users' centered approach; HEURISTIC EVALUATION; PERCEIVED USABILITY; SATISFACTION; ADOPTION;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Usability is an important factor influencing users' interaction and adoption of e-government, which needs to be considered in e-government development. However, current research has not paid much attention to assessing usability. This empirical study conducts a systematic approach to evaluate the usability of current e-government websites, identifying existing usability problems and providing proposed design solutions for further e-government usability development. Such research results can help designers and developers to understand the importance of usability and guide their particular attention to develop more usable e-government.

引用

页码：133 / 148

页数：16

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