The Analysis of the Telecommunications Industry in Thailand

Telecommunications has been considered a critical infrastructure for any nation. National competitiveness increasingly depends upon the telecommunications infrastructure because telecommunications and information technology have become a critical driving factor for social and economic development. However, the telecommunications infrastructure in Thailand is considered below the world average despite its importance to national competitiveness. Thailand is still among a few developing countries that do not have a 3G network. Broadband Internet is uncommon. The telecommunications industry has been influenced by a concession system that creates unfair competition and that lacks freedom. There has been an increase in public dissatisfaction with certain telecommunication services. This paper investigates the various issues in the telecommunications industry in Thailand. The information in the study was acquired through analysis of secondary sources, observation, and focus groups. The results of this study can be used as "lessons learned" for the development of the telecommunications industry in any developing country.