How Customers View Self-Service Technologies

被引：0
|
作者：
Kimes, Sheryl E. [1 ]
Collier, Joel E. [2 ]
机构：
[1] Cornell Univ, Sch Hotel Adm, Operat Management, Ithaca, NY 14853 USA
[2] Mississippi State Univ, Coll Business, Mkt, Mississippi State, MS 39762 USA
来源：
MIT SLOAN MANAGEMENT REVIEW | 2015年 / 57卷 / 01期
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
There can be substantial differences between managers' and customers' perspectives on new self-service technologies.
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页码：25 / 26
页数：2
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