Review and proposal of indicators (Key Performance Indicators) for Library and social media

被引：2

作者：

Gonzalez-Fernandez-Villavicencio, Nieves ^{[1
]}

Menendez Novoa, Jose Luis ^{[2
]}

Seoane Garcia, Catuxa ^{[3
]}

San Millan Fernandez, Maria Elvira ^{[4
]}

机构：

[1] Biblioteca Univ Sevilla, Seville, Spain

[2] IE Inst Empresa, Madrid, Spain

[3] Bibliotecas Municipales A Coruna, La Coruna, Spain

[4] Univ Rey Juan Carlos, Madrid, Spain

来源：

REVISTA ESPANOLA DE DOCUMENTACION CIENTIFICA | 2013年 / 36卷 / 01期

关键词：

KPI; Social media marketing; library; 2.0; ROI; performance measure; IMPACT;

D O I：

10.3989/redc.2013.1.919

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

The objective of this paper is to review the literature about systems of measure in social networks and present a draft proposal of set of indicators to help the units of information to evaluate the use and impact of their services through social Web o Web 2.0, with the aim to obtain cost and return of investment (ROI) of such services. Libraries have a long way in evaluation process but, in this article, we propose to evaluate the ROI and offer to organizations that support the units of information or libraries, the justification in order to demonstrate the added value they provide with social Web.

引用

页数：14

共 50 条

[21] Reasoning with Key Performance Indicators
Barone, Daniele
Jiang, Lei
Amyot, Daniel
Mylopoulos, John
PRACTICE OF ENTERPRISE MODELING, 2011, 92 : 82 - +
[22] The importance of key performance indicators
Levin, Roger P.
JOURNAL OF THE AMERICAN DENTAL ASSOCIATION, 2012, 143 (11): : 1248 - 1249
[23] Generic Key Performance Indicators
Kallab, Chadi
Ghawi, Marc
2014 THIRD INTERNATIONAL CONFERENCE ON E-TECHNOLOGIES AND NETWORKS FOR DEVELOPMENT (ICEND), 2014, : 165 - 171
[24] Benchmarking key performance indicators
Longman, P.A.
World Cement, 1999, 30 (05):
[25] Controlling for Selection Bias in Social Media Indicators through Official Statistics: a Proposal
Iacus, Stefano M.
Porro, Giuseppe
Salini, Silvia
Siletti, Elena
JOURNAL OF OFFICIAL STATISTICS, 2020, 36 (02) : 315 - 338
[26] Indicators for the Circular City: A Review and a Proposal
Paoli, Federica
Pirlone, Francesca
Spadaro, Ilenia
SUSTAINABILITY, 2022, 14 (19)
[27] Managing Privacy Through Key Performance Indicators When Photos and Videos Are Shared via Social Media
Madhisetty, Srinivas
Williams, Mary-Anne
INTELLIGENT COMPUTING, VOL 2, 2019, 857 : 1103 - 1117
[28] Key performance indicators of hospital supply chain: a systematic review
Meysam Fallahnezhad
Mostafa Langarizadeh
Afshin Vahabzadeh
BMC Health Services Research, 24 (1)
[29] Review of Key Performance Indicators for Process Monitoring in the Mining Industry
Gackowiec, Paulina
Podobinska-Staniec, Marta
Brzychczy, Edyta
Kuhlbach, Christopher
Oezver, Toyga
ENERGIES, 2020, 13 (19)
[30] Key performance indicators for business models: a systematic review and catalog
van de Ven, Montijn
Machado, Paola Lara
Athanasopoulou, Alexia
Aysolmaz, Banu
Turetken, Oktay
INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT, 2023, 21 (03) : 753 - 794

← 1 2 3 4 5 →