Impact of same-day appointments on patient satisfaction with general practice appointment systems

被引：18

作者：

Sampson, Fiona

Pickin, Mark ^{[2
]}

O'Cathain, Alicia

Goodall, Stephen

Salisbury, Chris ^{[1
]}

机构：

[1] Univ Bristol, Dept Community Based Med, Bristol BS8 1TH, Avon, England

[2] Univ Sheffield, Sch Hlth & Related Res, Sheffield, S Yorkshire, England

来源：

BRITISH JOURNAL OF GENERAL PRACTICE | 2008年 / 58卷 / 554期

关键词：

appointments and schedules; family practice; health services accessibility; patient satisfaction; primary health care;

D O I：

10.3399/bjgp08X330780

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

Following recent concerns about patients' inability to book appointments in advance, this study examined the relationship between the proportion of GP appointments reserved for same-day booking, and patient satisfaction with appointment systems. In a survey of 12 825 patients in 47 practices, it was found that a 10% increase in the proportion of same-day appointments was associated with an 8% reduction in the proportion of patients satisfied. Practices should be wary of increasing the level of same-day appointments to meet access targets.

引用

页码：641 / 643

页数：3

共 50 条

[41] IMPACT OF SAME-DAY MASK CREATION ON GAMMA KNIFE TREATMENT
Mizrachi, Mark
Hartley, Benjamin
Hintz, Eric
Goenka, Anuj
Schulder, Michael
NEURO-ONCOLOGY, 2024, 26
[42] Total laparoscopic hysterectomy and same-day discharge: Satisfaction evaluation and feasibility study
Bruneau, L.
Randet, M.
Evrard, S.
Damon, A.
Laurent, F. -X.
JOURNAL DE GYNECOLOGIE OBSTETRIQUE ET BIOLOGIE DE LA REPRODUCTION, 2015, 44 (09): : 870 - 876
[43] Parental Satisfaction with Same-Day Discharge after Laparoscopic Appendectomy for Uncomplicated Appendicitis
Ngo, Sandra H.
Gee, Kristin
Burkhalter, Lorrie S.
Beres, Alana L.
JOURNAL OF THE AMERICAN COLLEGE OF SURGEONS, 2017, 225 (04) : E111 - E111
[44] Parental satisfaction with same-day discharge after laparoscopic appendectomy for uncomplicated appendicitis
Ngo, Sandra
Gee, Kristin
Burkhalter, Lorrie
Beres, Alana L.
PAEDIATRICS & CHILD HEALTH, 2019, 24 (05) : 318 - 322
[45] Evaluating caretaker satisfaction with same-day discharge after gastrostomy tube placement
Fraser, James A.
Stewart, Shai
Pierce, Amy L.
Orrick, Beth A.
Peter, Shawn D. St.
Oyetunji, Tolulope A.
JOURNAL OF PEDIATRIC SURGERY, 2023, 58 (01) : 70 - 75
[46] Use of Chemotherapy and Same-Day Pegfilgrastim Prophylaxis in US Clinical Practice
Weycker, Derek
Wu, Hongsheng
Hagiwara, May
Li, Xiaoyan
Barron, Richard L.
BLOOD, 2014, 124 (21)
[47] The Impact of Same-Day Discharge and Enhanced Recovery on Patient Quality of Life After Mastectomy with Implant Reconstruction
Valerie L. Armstrong
Jacob B. Hammond
Kristen M. Jogerst
Heidi E. Kosiorek
Chad Teven
Patricia Cronin
Sarwat Ahmad
Alanna Rebecca
William Casey
Barbara Pockaj
Annals of Surgical Oncology, 2023, 30 : 2873 - 2880
[48] The Impact of Same-Day Discharge and Enhanced Recovery on Patient Quality of Life After Mastectomy with Implant Reconstruction
Armstrong, Valerie L. L.
Hammond, Jacob B. B.
Jogerst, Kristen M. M.
Kosiorek, Heidi E. E.
Teven, Chad
Cronin, Patricia
Ahmad, Sarwat
Rebecca, Alanna
Casey, William
Pockaj, Barbara
ANNALS OF SURGICAL ONCOLOGY, 2023, 30 (05) : 2873 - 2880
[49] The impact of same-day discharge and enhanced recovery on patient quality of life after mastectomy with implant reconstruction
Armstrong, Valerie
Hammond, Jacob
Jogerst, Kristen
Kosiorek, Heidi
Teven, Chad
Cronin, Patricia
Ahmad, Sarwat
Rebecca, Alanna
Casey, William, III
Pockaj, Barbara
ANNALS OF SURGICAL ONCOLOGY, 2022, 29 (SUPPL 1) : 275 - 276
[50] A carve-out model for primary care appointment scheduling with same-day requests and no-shows
Hoseini, Babak
Cai, Wenbo
Abdel-Malek, Layek
OPERATIONS RESEARCH FOR HEALTH CARE, 2018, 16 : 41 - 58

← 1 2 3 4 5 →