Impact of same-day appointments on patient satisfaction with general practice appointment systems

被引：18

作者：

Sampson, Fiona

Pickin, Mark ^{[2
]}

O'Cathain, Alicia

Goodall, Stephen

Salisbury, Chris ^{[1
]}

机构：

[1] Univ Bristol, Dept Community Based Med, Bristol BS8 1TH, Avon, England

[2] Univ Sheffield, Sch Hlth & Related Res, Sheffield, S Yorkshire, England

来源：

BRITISH JOURNAL OF GENERAL PRACTICE | 2008年 / 58卷 / 554期

关键词：

appointments and schedules; family practice; health services accessibility; patient satisfaction; primary health care;

D O I：

10.3399/bjgp08X330780

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

Following recent concerns about patients' inability to book appointments in advance, this study examined the relationship between the proportion of GP appointments reserved for same-day booking, and patient satisfaction with appointment systems. In a survey of 12 825 patients in 47 practices, it was found that a 10% increase in the proportion of same-day appointments was associated with an 8% reduction in the proportion of patients satisfied. Practices should be wary of increasing the level of same-day appointments to meet access targets.

引用

页码：641 / 643

页数：3

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