LEAN HEALTHCARE IMPLEMENTATION: EXPERIENCES AND LESSONS LEARNED FROM BRAZILIAN HOSPITALS

被引：2
|
作者：
Oliveira Regis, Tatyana Karla [1 ]
Gohr, Claudia Fabiana [1 ]
Santos, Luciano Costa [1 ]
机构：
[1] Univ Fed Paraiba, Dept Engn Prod, Joao Pessoa, Paraiba, Brazil
来源：
RAE-REVISTA DE ADMINISTRACAO DE EMPRESAS | 2018年 / 58卷 / 01期
关键词：
Lean production; lean healthcare; service operations; healthcare operations; case studies; PERFORMANCE; PRINCIPLES;
D O I：
10.1590/s0034-759020180104
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study aimed to analyze the process of implementing lean healthcare in three Brazilian hospitals that have played a pioneering role in the implementation of this system. We adopted the case study approach and collected data through interviews, document analysis, and observation. The results showed that the processes of implementation of lean healthcare in the hospitals shared many similarities in terms of the flow of patients, materials, or information. Finally, it was possible to obtain some guidelines for the application of lean principles and techniques in order to facilitate the implementation of lean healthcare in hospital operations.
引用
收藏
页码：30 / 43
页数：14
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