Robotic Assistants for Universal Access

Much research is now focusing on how technology is moving away from the traditional computer to a range of smart devices in smart environments, the so-called Internet of Things. With this increase in computing power and decrease in form factor, we are approaching the possibility of a new generation of robotic assistants able to perform a range of tasks and activities to support all kinds of users. However, history shows that unless care is taken early in the design process, the users who may stand to benefit the most from such assistance may inadvertently be excluded from it. This paper examines some of those historical missteps and examines possible ways forward to ensure that the next generation robots support the principles of universal access.