THE CUSTOMER EXPERIENCE WITH SELF-SERVICE TECHNOLOGIES IN SERVICE ENCOUNTERS

被引：0
|
作者：
Teixeira, Antonio Samuel [1 ,2 ]
Nobre, Helena [3 ]
Simoes, Claudia [4 ]
机构：
[1] Univ Minho, EEG, Braga, Portugal
[2] Univ Aveiro, GOVCOPP, Aveiro, Portugal
[3] Univ Aveiro, GOVCOPP, DEGEIT, Aveiro, Portugal
[4] Univ Minho, Sch Econ & Management EEG, Braga, Portugal
来源：
GLOBAL AND NATIONAL BUSINESS THEORIES AND PRACTICE: BRIDGING THE PAST WITH THE FUTURE | 2017年
关键词：
customer experience; self-service technologies; SSTs; service encounter; value-in-use; retailing industry;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：2378 / 2380
页数：3
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