The value of self-service: Long-term effects of technology-based self-service usage on customer retention

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Department of Management, Technology and Economics, ETH Zürich, Weinbergstrasse 56/58, Zurich [1 ]
8092, Switzerland
不详 [2 ]
33098, Germany
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MIS Quart Manage Inf Syst | / 1卷 / 177-200期
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10.25300/MISQ/2015/39.1.08
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