Team models of work organization and outcomes for low-skilled workers in American hospitals

This paper examines outcomes for low-skilled workers working in teams compared with those not working in teams in four American hospitals, Based on data from 277 telephone interviews with low-skilled workers from two Cleveland and two Atlanta-area hospitals, the authors find that 86% of these workers overall report working in teams. Further, workers in teams report higher levels of satisfaction with personal growth opportunities on the job, higher levels of job satisfaction, and intention to remain on the job longer than their counterparts who report not working as part of a team.