Study on the Relationship between Employee Emotional Labor and Customer Response

被引：0

作者：

Wang, Qing Jun ^{[1
]}

Feng, Lan ^{[1
]}

机构：

[1] Sch Hefei Univ Technol, Hefei 230009, Peoples R China

来源：

PROCEEDINGS OF 2016 5TH INTERNATIONAL CONFERENCE ON SOCIAL SCIENCE, EDUCATION AND HUMANITIES RESEARCH | 2016年 / 69卷

关键词：

Emotional labor; Customer reactions; Employee Emotional labor Acting;

D O I：

暂无

中图分类号：

C [社会科学总论];

学科分类号：

03 ; 0303 ;

摘要：

This paper constructs the service personnel hypothesis model of emotional labor and customer response, by refer to literature. The customer response scale was optimized. Using SPSS data analysis software, data is analyzed to verify the service personnel between emotional labor and customer response hypothesis model is established, such as descriptive statistics analysis, correlation analysis and regression analysis.

引用

页码：973 / 979

页数：7

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