Elementary researches on implement of strategic management for telecom service

被引：0
|
作者：
Wang, ZX [1 ]
Wang, Y [1 ]
Gao, G [1 ]
机构：
[1] Jilin Univ, Business Adm Inst, Changchun 130012, Peoples R China
来源：
PROCEEDINGS OF THE 2001 INTERNATIONAL CONFERENCE ON MANAGEMENT SCIENCE AND ENGINEERING, VOLS I AND II | 2001年
关键词：
telecom service; strategic management; knight service; core competence; strategic integrity;
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Through the researches on implement of strategic management for telecom service under the market economy, this paperdiscusses the knight service is the whole ability and essential mission for the telecom enterprise. It also brings forward the standpoint of telecom service strategic integrity: including setting service conception, fully understanding the client service need, the service design and implementation, the service staff management, the service quality control and making the customers satisfied and faithful.
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页码：1179 / 1183
页数：5
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