Untangling the employee-customer interface for services

被引：0
|
作者：
Fisk, Raymond P. [1 ]
机构：
[1] SW Texas State Univ, Dept Mkt, McCoy Coll Business Adm, San Marcos, TX 78666 USA
来源：
JOURNAL OF MANAGEMENT & ORGANIZATION | 2008年 / 14卷 / 02期
关键词：
employee; customer; interface; marketing; service;
D O I：
10.5172/jmo.837.14.2.219
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
引用
收藏
页码：219 / 222
页数：4
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