Services Marketing: Linking the Employee-Customer Interface

被引：0

作者：

Rundle-Thiele, Sharyn ^{[1
]}

Russell-Bennett, Rebekah ^{[2
]}

机构：

[1] Univ So Queensland, Springfield, Qld, Australia

[2] Queensland Univ Technol, Brisbane, Qld 4001, Australia

来源：

JOURNAL OF MANAGEMENT & ORGANIZATION | 2008年 / 14卷 / 02期

关键词：

D O I：

10.5172/jmo.837.14.2.114

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

引用

页码：114 / 115

页数：2

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