Untangling the employee-customer interface for services

被引：0

作者：

Fisk, Raymond P. ^{[1
]}

机构：

[1] SW Texas State Univ, Dept Mkt, McCoy Coll Business Adm, San Marcos, TX 78666 USA

来源：

JOURNAL OF MANAGEMENT & ORGANIZATION | 2008年 / 14卷 / 02期

关键词：

employee; customer; interface; marketing; service;

D O I：

10.5172/jmo.837.14.2.219

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

引用

页码：219 / 222

页数：4

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