Adoption of Two Indian E-Government Systems: Validation of Extended Theory of Planned Behavior (TPB)

The purpose of this study is to explore the adoption of two electronic government systems (i.e., e-District and Online PAN card registration system (OPCRS)) by non-adopters in the Indian context. The study validates extended theory of planned behavior (TPB) with some additional relevant factors including self-efficacy and anxiety. The proposed research model was validated using structural equation modelling (SEM) with sample sizes of 304 for e-District and 377 for OPCRS gathered from citizens in India. The empirical outcomes of the proposed research model indicated the significant relationships of all five hypotheses proposed between six constructs. The empirical justification, discussion, and managerial implications provided in this research can help the government to improve upon and fully utilise the potential of e-government systems in India.