The Effect of Service Quality of Green Restaurants on Green Restaurant Image and Revisit Intention: The Case of Istanbul

被引：7

作者：

Eren, Ramazan ^{[1
]}

Uslu, Abdullah ^{[1
]}

Aydin, Ayla ^{[2
]}

机构：

[1] Akdeniz Univ, Manavgat Tourism Fac, Dept Tourism Management, TR-07600 Antalya, Turkiye

[2] Tokat Gaziosmanpasa Univ, Fac Fine Arts, Dept Gastron & Culinary Arts, TR-60100 Tokat, Turkiye

来源：

SUSTAINABILITY | 2023年 / 15卷 / 07期

关键词：

sustainable gastronomy; green restaurant; perceived service quality; GRSERV; green restaurant image; revisit intention; CUSTOMER SATISFACTION; PERCEPTIONS; ATTITUDES; LOYALTY;

D O I：

10.3390/su15075798

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

With the rise of environmental awareness, trends of avoiding food waste and reducing carbon emissions trends have generated green business opportunities for the food and beverage industry. In this industry, the competitive advantage provided by high service quality is an important factor. In this context, the effects of perceived service quality on green restaurants' image and customers' revisit intentions were investigated. Moreover, the effects of green restaurants' image on revisit intention were discussed. The GRSERV scale was used to measure the service quality of green restaurants in Istanbul; a total of 356 questionnaires were collected. Partial least squares (PLS) path analysis showed that the perceived service quality by customers visiting green restaurant businesses has a positive impact on both green restaurant image and revisit intention. It has also been determined that green restaurant image has significant effects on revisit intention.

引用

页数：16

共 50 条

[21] The Effect of Quality Attributes on Visiting Consumers' Patronage Intentions of Green Restaurants
Yu, Yi Shan
Luo, Min
Zhu, Dong Hong
SUSTAINABILITY, 2018, 10 (04)
[22] Event and city image: the effect on revisit intention
Li, Hui
Lien, Che-Hui
Wang, Stephen W.
Wang, Tien
Dong, Weiwei
TOURISM REVIEW, 2021, 76 (01) : 212 - 228
[23] Sustainability Development in Hospitality: The Effect of Perceived Value on Customers' Green Restaurant Behavioral Intention
Teng, Yi-Man
Wu, Kun-Shan
SUSTAINABILITY, 2019, 11 (07)
[24] GRSERV scale: an effective tool for measuring consumer perceptions of service quality in green restaurants
Chen, Cheng-Ta
Cheng, Ching-Chan
Hsu, Fu-Sung
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2015, 26 (3-4) : 355 - 367
[25] Pricing for Online Food Service Considering Green Awareness of Customers and Green Efforts of Restaurants
Zhang, Tianhua
Li, Xin
Zhang, Yiwen
SUSTAINABILITY, 2025, 17 (01)
[26] Destination image and revisit intention: the case of tourism in Egypt
Ahmed, Mohammed
PASOS-REVISTA DE TURISMO Y PATRIMONIO CULTURAL, 2023, 21 (04) : 681 - 697
[27] Customers' perception on Halal food quality towards their revisit intention in Chinese Muslim restaurant
Arsat, A.
Kamaruddin, M. S. Y.
Azdel, A. A.
Rejab, N. H.
Ruhadi, N. R. A. N.
INNOVATION AND BEST PRACTICES IN HOSPITALITY AND TOURISM RESEARCH, 2016, : 301 - 304
[28] Eco-labelling at restaurants: case of green generation restaurants program
Sunnetcioglu, S.
Atay, L.
Korkmaz, H.
6TH INTERNATIONAL CONFERENCE ON CHANGES IN SOCIAL AND BUSINESS ENVIRONMENT (CISABE'2016), 2016, : 51 - 57
[29] Green image and consumers' word-of-mouth intention in the green hotel industry: The moderating effect of Millennials
Wang, Jing
Wang, Shanyong
Xue, Hanbing
Wang, Yu
Li, Jun
JOURNAL OF CLEANER PRODUCTION, 2018, 181 : 426 - 436
[30] Enhancing Revisit Intention Through Emotions and Place Identity: A Case of the Local Theme Restaurant
Pakhalov, Alexander M.
Dosaykina, Liliya M.
CULTURE AND TOURISM IN A SMART, GLOBALIZED, AND SUSTAINABLE WORLD, 2021, : 661 - 672

← 1 2 3 4 5 →