Towards a Conceptualization of Corporate Accountability: A Consumer Perspective

被引：0

作者：

Borden, Jonathan ^{[1
]}

Zhang, Xiaochen Angela ^{[2
,3
]}

机构：

[1] Syracuse Univ, S I Newhouse Sch Publ Commun, Syracuse, NY USA

[2] Univ Oklahoma, Norman, OK USA

[3] Univ Oklahoma, Gaylord Coll Journalism & Mass Commun, 395 W Linsey Room 3019, Norman, OK 73019 USA

来源：

MANAGEMENT COMMUNICATION QUARTERLY | 2024年 / 38卷 / 02期

关键词：

perceived corporate accountability; consumer perspective; trust; supportive behavioral intentions; SOCIAL-RESPONSIBILITY; MARKET; MOTIVATIONS; CITIZENSHIP; MANAGEMENT; BOYCOTT;

D O I：

10.1177/08933189231180132

中图分类号：

G2 [信息与知识传播];

学科分类号：

05 ; 0503 ;

摘要：

Corporate accountability remains a significant construct in normative business management theory, yet it remains ambiguous in practice. This research operationalizes a three-factor perceived corporate accountability scale from the consumers' perspective based on the extant literature then validates this scale among three consumer samples. Perceived corporate accountability consists of three factors: proactive expectancy, reactive expectancy, and accountability enforcement. Implications for both theory and practice are discussed.

引用

页码：307 / 330

页数：24

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