Considerations for conducting online focus groups on sensitive topics

In response to concerns about the use of online focus groups, particularly around sensitive topics research, we provide two case examples of sensitive topics research that pivoted to online focus groups amid university ethics restrictions due to COVID-19 concerns. We begin by contextualizing the studies, one of which used the more traditional focus group method while the other employed a mix of focus groups and a variation on the World Cafe method, termed Community Cafes. We discuss issues like online platform choice (Microsoft Teams versus Zoom), security, and considerations for effective participant communication and connection. We demonstrate the effectiveness of online focus group data collection for sensitive research in two disciplines as well as the benefits to participants. We conclude by providing considerations and recommendations based on our own learnings for researchers wanting to conduct online focus group research on sensitive topics.