The application of service quality on tourist stadia: the role of value and satisfaction on spectators' intentions

被引：0
|
作者：
Papadopoulos, Nikolaos [1 ]
Tsekouropoulos, Georgios [1 ]
机构：
[1] Int Hellen Univ, Dept Org Management Mkt & Tourism, POB 141 GR,Bldg Mkt,Campus Sindos,17 Km Thessaloni, Thessaloniki 57400, Greece
来源：
INTERNATIONAL JOURNAL OF SUSTAINABLE AGRICULTURAL MANAGEMENT AND INFORMATICS | 2023年 / 9卷 / 01期
关键词：
service quality; football spectators; innovative facilities; tourist stadia; FOOTBALL; SPORTS;
D O I：
10.1504/IJSAMI.2023.127542
中图分类号：
S [农业科学];
学科分类号：
09 ;
摘要：
Service quality of a sports organisation is a multidimensional concept and an important element of the sports product. The purpose of this study was to research spectators' perception about the facilities of a stadium served during a football game. It investigated any differentiation on demographic characteristics and other attending characteristics of spectators about quality, value, satisfaction and behavioural intentions. It was under investigation how a football stadium can help to develop tourism in the area. The methodology chosen was quantitative research. The results provided support of spectators' perception of the service quality model used.
引用
收藏
页数：23
相关论文
共 50 条
  • [31] Determining Adventure Tourist Loyalty: Mediating Role of Tourist Satisfaction and Quality of Life
    Rohman, Fatchur
    JOURNAL OF ASIAN FINANCE ECONOMICS AND BUSINESS, 2020, 7 (10): : 255 - 265
  • [32] Perception of service quality, satisfaction, and behavioral intentions in Ayurveda healthcare
    Suhail, P.
    Srinivasulu, Y.
    JOURNAL OF AYURVEDA AND INTEGRATIVE MEDICINE, 2020, 12 (01) : 93 - 101
  • [33] The Effects of Exhibition Service Quality on Exhibitor Satisfaction and Behavioral Intentions
    Lee, Myong Jae
    Lee, Sanggun
    Joo, Young Min
    JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT, 2015, 24 (07) : 683 - 707
  • [34] AN INQUIRY INTO SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIOURAL INTENTIONS RELATIONSHIPS
    Dedic, Goran
    Pavlovic, Danijela Krizman
    Miocevic, Dario
    5TH INTERNATIONAL SCIENTIFIC CONFERENCE ENTREPRENEURSHIP AND MACROECONOMIC MANAGEMENT: REFLECTIONS ON THE WORLD IN TURMOIL, VOL 1, 2011, : 853 - 874
  • [35] Perceived Environmental Value, Destination Image, and Tourist Loyalty: The Role of Tourist Satisfaction and Religiosity
    Zulvianti, Nora
    Aimon, Hasdi
    Abror, Abror
    SUSTAINABILITY, 2023, 15 (10)
  • [36] The role of service quality, customer perceived value, and trust in enhancing customer satisfaction of expedition service
    Prasetio, Adhi
    Hananto, Bagas Arief
    Adiningtyas, Helmi
    Liew, Tze Wei
    DECISION SCIENCE LETTERS, 2025, 14 (01) : 193 - 204
  • [37] Spectator emotions: Effects on quality, satisfaction, value, and future intentions
    Calabuig Moreno, Ferran
    Prado-Gasco, Vicente
    Crespo Hervas, Josep
    Nunez-Pomar, Juan
    Ano Sanz, Vicente
    JOURNAL OF BUSINESS RESEARCH, 2015, 68 (07) : 1445 - 1449
  • [38] The effects of service quality, tourism impact, and tourist satisfaction on tourist choice of leisure farming types
    Liu, Chin-Hung
    Yen, Li-Chen
    AFRICAN JOURNAL OF BUSINESS MANAGEMENT, 2010, 4 (08): : 1529 - 1545
  • [39] Measuring service quality perceptions of hotel management institutes on hotel recruiters' hiring intentions: effect of sacrifice, satisfaction and service value
    Ghosh, Pratik
    Jhamb, Deepika
    Yu, Larry
    JOURNAL OF TEACHING IN TRAVEL & TOURISM, 2023, 23 (04) : 469 - 493
  • [40] Perceived Service Quality and Overall Satisfaction: From a Segmentation Perspective Unique to Golf Spectators
    Tokuyama, Tomo
    Greenwell, T. Christopher
    Deguchi, Junko
    Shinjo, Masashi
    JOURNAL OF APPLIED SPORT MANAGEMENT, 2023, 15 (02)
12345