The application of service quality on tourist stadia: the role of value and satisfaction on spectators' intentions

被引：0
|
作者：
Papadopoulos, Nikolaos [1 ]
Tsekouropoulos, Georgios [1 ]
机构：
[1] Int Hellen Univ, Dept Org Management Mkt & Tourism, POB 141 GR,Bldg Mkt,Campus Sindos,17 Km Thessaloni, Thessaloniki 57400, Greece
来源：
INTERNATIONAL JOURNAL OF SUSTAINABLE AGRICULTURAL MANAGEMENT AND INFORMATICS | 2023年 / 9卷 / 01期
关键词：
service quality; football spectators; innovative facilities; tourist stadia; FOOTBALL; SPORTS;
D O I：
10.1504/IJSAMI.2023.127542
中图分类号：
S [农业科学];
学科分类号：
09 ;
摘要：
Service quality of a sports organisation is a multidimensional concept and an important element of the sports product. The purpose of this study was to research spectators' perception about the facilities of a stadium served during a football game. It investigated any differentiation on demographic characteristics and other attending characteristics of spectators about quality, value, satisfaction and behavioural intentions. It was under investigation how a football stadium can help to develop tourism in the area. The methodology chosen was quantitative research. The results provided support of spectators' perception of the service quality model used.
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页数：23
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