Contributions of devops practices in a leading company in the market of solutions for customer experience management support: a case study

被引：0
|
作者：
Goncalves, Valter Padilha [1 ]
Penha, Renato [1 ]
机构：
[1] Univ Nove Julho UNINOVE, Ave Francisco Matarazzo 612, Sao Paulo, SP, Brazil
来源：
REVISTA DE GESTAO E SECRETARIADO-GESEC | 2023年 / 14卷 / 04期
关键词：
DevOps; Information Technology; Quality of Software;
D O I：
10.7769/gesec.v14i4.1969
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
The purpose of this article is to analyze the possible contributions of the adoption of DevOps practices in an Information Technology company. The work is qualitative exploratory, using as a strategy the case study carried out in a leading company in the market of solutions to support the management of customer experience. The results indicated a reduction in the average time of implantation, the average time spent with rework and the average number of errors in the production environment. With the completion of the study, IT companies are expected to increase the quality of software delivered in the production environment and to gain the greatest engagement among development and operations teams.
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页码：5087 / 5101
页数：15
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